Research Project

Enhancing Field Service Performance through HCI and Augmented Reality

Extensive data collection methods and in-depth analysis of key findings

10

Research Subjects

Purpose

Explore how HCI principles can improve AR remote assistance software.

Context

Importance of AR tools in the field service and maintenance jobs.

Objective

To understand and address HF/E challenges with AR adoption in industrial maintenance.

Experiment

Assembly of a complex LEGO structure as a proxy for maintenance tasks.

Research Team

Each team member contributes a unique set of skills and passion.

PHD HUMAN SYSTEM ENGINEERING

Srinivasan Ravichandran

DIRECTOR OF GERIATRIC CARE

Will Gaybrick

DIRECTOR OF GERIATRIC CARE

Eileen O'Mara

Methodology

Task

Tools

Mesaurements

Data Analytics

Results

The primary objective of this experiment is to evaluate the effectiveness of AR tools in improving the efficiency, accuracy, and satisfaction in field service operations compared to traditional methods.

Task

Tools

Mesaurements

Data Analytics

Results

The primary objective of this experiment is to evaluate the effectiveness of AR tools in improving the efficiency, accuracy, and satisfaction in field service operations compared to traditional methods.

Task

Tools

Mesaurements

Data Analytics

Results

The primary objective of this experiment is to evaluate the effectiveness of AR tools in improving the efficiency, accuracy, and satisfaction in field service operations compared to traditional methods.

Zoho Lens: AR Remote Assistance

Augmented Reality-based remote assistance software you can take a look at problems in equipment at any moment, right from your desk, by accessing a user’s smartphone camera at the remote location.

Augmented Reality

3D Projections

Spatial Points

Efficiency

In summary, both task progress and efficiency demonstrate significant improvements with AR assistance over traditional Zoom methods, according to our study's data. This supports the effectiveness of using AR technology guided by HCI principles in enhancing performance in field service and maintenance tasks.

90% +

Efficiency

Efficiency

In summary, both task progress and efficiency demonstrate significant improvements with AR assistance over traditional Zoom methods, according to our study's data. This supports the effectiveness of using AR technology guided by HCI principles in enhancing performance in field service and maintenance tasks.

90% +

Efficiency

Efficiency

In summary, both task progress and efficiency demonstrate significant improvements with AR assistance over traditional Zoom methods, according to our study's data. This supports the effectiveness of using AR technology guided by HCI principles in enhancing performance in field service and maintenance tasks.

90% +

Efficiency

Efficiency

In summary, both task progress and efficiency demonstrate significant improvements with AR assistance over traditional Zoom methods, according to our study's data. This supports the effectiveness of using AR technology guided by HCI principles in enhancing performance in field service and maintenance tasks.

90% +

Efficiency

Project Timeline

25 Jan, 2024

Project proposal approved and finalized

08 Feb, 2024

Initial project presentation

02 Apr, 2024

Data collection and analysis

Enhancing Field Service Performance through HCI and Augmented Reality

Designed by Gaurav, Srinivasan and Yuktha. © 2024

AR Field Pro

Enhancing Field Service Performance through HCI and Augmented Reality

Designed by Gaurav, Srinivasan and Yuktha. © 2024

AR Field Pro

Enhancing Field Service Performance through HCI and Augmented Reality

Designed by Gaurav, Srinivasan and Yuktha. © 2024

AR Field Pro